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SMARTdesk, Room 3014 in the Link

For questions, contact:
SMARTdesk Manager Nancy Hudson (

Updating to iOS 12.4
As of Aug. 1, 2019, students may update their SHS iPad to iOS 12.4. However, anyone who has an iOS less than 11.4.1 must stop at the SMARTdesk before updating.

What is iOS 12.4?

Before You Get Started

  • Make sure you are signed into iCloud and the App Store with your SHS Apple ID.

  • Before you make any updates, backup your SHS iPad to iCloud. Click here for information on iCloud backup.

  • Make sure your SHS iPad has enough available space to install the update. See this link for information on storage. If you don't have enough, remove content from your SHS iPad. Photos, videos and games take up the most space.

  • Plug your SHS iPad into a power source, preferably to an outlet and not a computer.

  • Connect to a wireless network.

The only way to update your SHS iPad is wirelessly.

Install iOS 12.4 update: tap Settings > General > Software Update.

Follow the directions to download and install the update.

Extra information for the install process:

  1. If your device is passcode enabled, it will ask you to enter the passcode before installing the update.

  2. Make sure to Enable Location Services.

  3. Agree to the Terms and Conditions.

  4. You may have to enter your SHS Apple ID password.

  5. Select “Use iCloud,” not “iCloud Drive.”

  6. Please do not set up 2 Factor Authentication. If you are asked to enter a phone number, that is part of setting up 2 Factor Authentication.

  7. If you have accidentally turned on 2 Factor Authentication, please visit the SMARTdesk.

After You’ve Done the Update

   1. Look for all your school data. If you are missing data, you may have to restore to your back up before the update. Visit the SMARTdesk for help.

   2. Run all app updates. They are needed since you updated to iOS 12.4.

   3. Make sure that your data is backing up to iCloud, you will have to manually set this setting.

If you encounter any issues, please bring your SHS iPad to the SMARTdesk.

SMARTdesk hours on regular scheduled school days are 7:30 a.m. to 4 p.m. On late arrival days, the hours are 10 a.m. to 4 p.m. Special hours posted as needed.

Returning Your iPad

When returning the iPad, students must include the charging block and cable. Failure to return either the charging block or cable will result in a fine of $19 each. Upon return, the iPad will be checked for any damage. Normal wear and tear is expected. However, any damage impacting the functionality of the iPad may result in a fine. Items that will be inspected:

○ Dings and severe scratches
○ Cracked screens
○ Home button functionality
○ Power button functionality
○ Volume rocker functionality
○ Audio port

iPads must be returned in a charged state and any personal data must be removed from the iPad or backed up. If the iPad is not returned in this state, the return process may take significantly more time. During the return of the iPad, staff will assist students as much as possible to move or backup any personal data. Stevenson High School is not responsible for any data that cannot be moved or backed up from the iPad. Upon return, the iPad will be erased and reset to its original settings. This reset will erase any remaining data residing on the iPad.

If the iPad is lost or stolen, please contact Nancy Hudson at 847­-415-­4321 or to report the loss immediately. If not returned, students will be subject to a police theft report and full replacement cost of the device.

For iPad-related questions, contact Nancy Hudson at 847-415-4321 or email

iPad Care Tips

Students are responsible for the general care of the iPad issued by the school. iPads that are broken or fail to work properly must be taken to the SMARTdesk for an evaluation of the device.

General Precautions

  • The iPad is school property. All users will follow the procedures and Adlai E. Stevenson High School District 125 acceptable use guidelines, as outlined in the Student Guidebook.
  • Only use a clean, soft cloth to clean the screen, no cleansers of any type.
  • Cords and cables must be inserted carefully into the iPad to prevent damage.
  • iPads must remain free of any writing, drawing, stickers, skins or labels that are not the property of Adlai E. Stevenson High School District 125.
  • iPads should never be left unattended, such as in an unlocked locker, unlocked car or any unsupervised area. Unsupervised areas include, but are not limited to the school grounds, campus cafeterias, computer labs, hallways, locker rooms, learning centers, or unlocked classrooms. iPads left in these areas are in danger of being stolen.
  • Students must not remove or deface any Adlai E. Stevenson High School District 125 identification.
  • Never drop the iPad.

Carrying iPads
The cases provided with iPads offer sufficient protection from normal everyday use, and provide a suitable means for carrying the device. iPads should always remain in the protective case.

Screen Care
The iPad screens can be damaged if subjected to rough treatment. The screens are particularly sensitive to damage from excessive pressure on the screen.

  • Do not lean on the iPad.
  • Do not place anything near or on the iPad that could put pressure on the device.
  • Do not place anything in the case that will press against the cover.
  • Clean the screen only with an anti-static or dry, soft cloth. Never use any liquids or chemicals.
  • Do not “bump” the iPad against lockers, walls, car doors, floors, etc., as it will break the screen.