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iPads

iPAD FAQ
SMARTdesk, Room 3014 in the Link

For questions, contact:
SMARTdesk Manager Nancy Hudson (nhudson@d125.org)


Updating to iOS 13.1.3
As of Oct. 18, 2019, students may update their SHS iPad to iOS 13.1.3. However, anyone who has an iOS less than 12.4.2 must stop at the SMARTdesk before updating.

What is iOS 13.1.3?

Before You Get Started

  • Make sure you are signed into iCloud and the App Store with your SHS Apple ID.

  • Before you make any updates, backup your SHS iPad to iCloud. Click here for information on iCloud backup.

  • Make sure your SHS iPad has enough available space to install the update. See this link for information on storage. If you don't have enough, remove content from your SHS iPad. Photos, videos and games take up the most space.

  • Plug your SHS iPad into a power source, preferably to an outlet and not a computer.

  • Connect to a wireless network.

https://support.apple.com/ios

The only way to update your SHS iPad is wirelessly.

Install iOS 13.1.3 update: tap Settings > General > Software Update.

Follow the directions to download and install the update.

Extra information for the install process:

  1. If your device is passcode enabled, it will ask you to enter the passcode before installing the update.

  2. Make sure to Enable Location Services.

  3. Agree to the Terms and Conditions.

  4. You may have to enter your SHS Apple ID password.

  5. Select “Use iCloud,” not “iCloud Drive.”

  6. Please do not set up 2 Factor Authentication. If you are asked to enter a phone number, that is part of setting up 2 Factor Authentication.

  7. If you have accidentally turned on 2 Factor Authentication, please visit the SMARTdesk.

After You’ve Done the Update

   1. Look for all your school data. If you are missing data, you may have to restore to your back up before the update. Visit the SMARTdesk for help.

   2. Run all app updates. They are needed since you updated to iOS 13.1.3.

   3. Make sure that your data is backing up to iCloud, you will have to manually set this setting.

If you encounter any issues, please bring your SHS iPad to the SMARTdesk.

SMARTdesk hours on regular scheduled school days are 7:30 a.m. to 4 p.m. On late arrival days, the hours are 10 a.m. to 4 p.m. Special hours posted as needed.