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SMARTdesk FAQ

Location

SMARTdesk -- Room 3014 in the Link

Contact

SMARTdesk Manager Nancy Hudson (nhudson@d125.org)

 

How to Update IPadOS to 15.1

(published Dec. 10, 2021)

If your iPadOS is less than 13.1, please make an appointment at the SMARTdesk BEFORE you update!

What is iPadOS15.1?

https://www.apple.com/ipados/features/

Steps to update to iPadOS 15.1

EXPECT it to take at least one hour to to download and install the iPad OS update

Before you get started:
  • Before you make any updates, backup your SHS iPad to iCloud. See this link for information on iCloud backup:  https://support.apple.com/kb/ph12520?locale=en_US

  • Check your local storage to make sure you have at least 5 GB of open storage so that the iPad OS can download and install. The iPad OS needs 4GB of space to download. See this link for information on local storage: HERE If you don't have enough space, remove content from your SHS iPad.  It is often photos, videos and games.

  • Get a new iCloud backup. If you do not have enough storage to get an iCloud backup, please see the SMART Desk. See this link for information on iCloud storage: https://support.apple.com/en-us/ht204247

  • PLUG your SHS iPad into a power source, preferably to an outlet and not a computer.

  • Connect to a Wireless network.

https://support.apple.com/iPad OS

The only way to update your SHS iPad is wirelessly.

Install iPadOS 15.1 Update: tap Settings > General > Software Update

Follow the directions to download and install the update

Extra information for the install process:

  1. If your device is passcode enabled, it will ask you to enter the passcode before installing the update.

  2. Make sure to Enable Location Services.

  3. Agree to the Terms and Conditions.

  4. You may have to enter your SHS Apple ID password.

Post Update
  1. Look for all your school data.  If you are missing data, you may have to restore your backup from BEFORE the update. Visit the SMARTdesk for help with this process.
  2. App Updates.  Some Apps need to be updated with iPadOS 15. Use our Self Service App and “Reinstall” them.
  3. Get another iCloud backup if you have all of your data. You will have to manually set this setting.

If you encounter issues, please email the SMARTdesk: SHSSMARTdeskhelp@d125.org. We will see what can be done remotely. If not, the iPad will need to visit the SMARTdesk.